FREQUENTLY ASKED QUESTIONS

 

Accounts & Subscribing

Billing & Payment

Shipping

Return Policy

Gifts

Accounts & Subscribing

 

Looking to subscribe to Betsy Box yourself?  Click here.  

 

Looking to gift a Betsy Box subscription?  Click here. 

I want to sign up for a subscription! Are there any extra fees?

Of course not! Your Betsy Box subscription won’t have any shipping or handling fees—just the $35 for the monthly, $75.00 for the 3-month subscription, $150.00 for the 6-month subscription or $300.00 for the yearly subscription experience.  If your shipping address is in a Ohio sales tax will be applied to your order.

I just signed up! What should I do next?

Be sure to fill out your Profile so we can learn more about you and what you’re looking to discover. Your Order Confirmation will have an estimated ship date, so you’ll know to keep an eye out for your first box. While you wait, check out our Catalog, which is stocked with our products, so you’ll have an idea of what you can experience!

 

If I change my mind, can I cancel?

Monthly Rebillable Subscriptions can be canceled at any time. Yearly Rebillable Subscriptions can only be canceled within the first month, but subscribers may opt out of auto-renewal at any time.

 

Can I shop with Simply Betsy Company even if I don’t subscribe?

Please do! Our Catalog is constantly updated with new products for you to experience, including seasonal limited-edition products and so much more.  Link to Catalog

Is Betsy Box available outside the US?

Yes! Betsy Box is now available in Johannesburg, Gauteng (South Africa). Betsy Box subscriptions are non-transferable across markets.

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Billing & Payment

When can I expect to be billed for my subscription?

If you subscribe on a monthly basis, you’ll pay for your first box when you place the order. Starting with your second box, you’ll be on a regular monthly billing and shipping cycle.

When you subscribe on a 3-,6-, or 12-month basis, you’ll pay for your full subscription up-front and won’t see any monthly charges. Your subscription will automatically renew unless you choose to opt out of auto-renewal.

 

What forms of payment can I use?

We accept VISA, Mastercard, Discover or American Express credit cards, or debit cards as payment for re-billable subscription orders. Unfortunately, we’re not able to accept checks, money orders, gift cards, or PayPal, or link routing numbers to your account.

I’m ready to place an order. When will I be charged?

You’ll be billed as soon as your order is placed. From there, we’ll be in touch with tracking information as soon as your products are on the way!

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Shipping

How does Betsy Box ship?

We ship orders via US postal Service Priority Mail.

How long will it take to receive my order?

Orders are packed and shipped within 3 to 5 business days from receipt of payment. Mail takes approximately 2 to 3 business days to arrive once shipped--depending on your distance from Ohio. So-you should receive your order within 5 to 7 business days from receipt of payment..

How will I know my order has been shipped?

You will receive an email notification to let you know your package is on its way..

 

What are my Shipping Cost Options?

Shipping is free for orders over $60.00. We offer one flat rate shipping option to all US customers at $11.00

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Return Policy

I’m having second thoughts. Can I return my order?

We Love Our Customers And Want To Keep You Happy. All Of Our Products Are Handmade Giving You A Personal Experience.  For Safety And Hygiene Reasons We Do Not Accept Returns. If You Are Not Satisfied Or Unhappy With A Product Please Contact Our Customer Care Team And We Will Be Happy To Assist You With Your Purchase.

 

Can I return my Betsy Boxes?

Monthly Re billable Subscriptions can be canceled at any time in your Account Settings beneath the “Subscriptions” heading. If you’ve already been billed for this month’s box, your cancellation will take effect in the next billing cycle.  3, 6 or 12-Month Rebillable Subscriptions can only be canceled within the first month, but we’re able to opt you out of auto-renewal at any time. You’re also able to opt yourself out of auto-renewal within the final month of your subscription.

 

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Gifts

I want to send Betsy Box as a gift. What’s the best way to do that?

Let us know that the subscription is a gift by checking the “gift” block, the occasion and placing the recipient’s name in the “ship to” portion of block of you order.  We’ll do the rest! 

How do gift subscriptions work?

Your recipient’s box will be an introduction to Betsy Box, packed with our tried-and-true favorites. From there, they will receive the Betsy Box for the period you have chosen.  Then they’ll take the lead if they love it (we’re sure they will!) they can purchase their own subscription—or you can gift them again!

How far in advance can I order a gift subscription?

Gift subscription orders can be placed up to three months in advance.

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